WEBINAR overview

Closing the Loop: Effective Processes for Diagnostic Test Tracking

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Sarah D. Creswell
Patient Safety Analyst IV/Consultant, ECRI
Keeping track of diagnostic testing results can be challenging in the fast-paced healthcare environment. Failure to do so contributes to missed or delayed diagnosis, one of the top professional liability claims. It also has the potential to affect patient outcomes negatively. Join our Expert Speaker Sarah D. Creswell as she discusses the clinical risks and patient impact of diagnostic errors and missed or delayed diagnoses. Learn the steps required to “close the loop” and best practices to ensure the process is effective.
This program is presented by the Hospital Services of Louisiana, Inc (HSLI). This program has been approved for 1.0 CEU hours by HSLI for the complete attendance of the program. 



Identify the clinical risk and patient impact of diagnostic error and missed or delayed diagnosis.


Introduce “closing the loop” strategies to improve diagnostic test tracking processes.


Review best practices for diagnostic test tracking continuous (PI) projects.

Meet Our Speaker

Sarah D. Creswell, RN, MSN, CPHQ, CPPS

Patient Safety Analyst IV/Consultant, ECRI

Ms. Creswell joined ECRI Institute in February 2019 and currently serves as a Patient Safety, Risk, and Quality analyst and consultant. Her roles and responsibilities in this position include maintaining expertise in malpractice claims trends and other topics of interest to federally qualified health centers (FQHCs) and free clinics and researching and writing content for guidance articles, webinars, conference presentations, toolkits, and self-assessment checklists. She is a registered nurse with over 20 years of healthcare experience in a multitude of settings including pharmacy, clinical laboratory, behavioral health, ambulatory care, medical surgical nursing, and healthcare quality. Ms. Creswell previously served as patient safety coordinator and quality coordinator for health systems, where she supported safety and quality processes across medical, surgical, nursing, ancillary, and ambulatory departments. She is a member of the National Association of Healthcare Quality (NAHQ) and a certified patient safety professional. Ms. Creswell has written and presented on topics such as coordination of care transition, risk management in ambulatory care, telehealth, and the role of ambulatory nursing leadership in mammogram screening.