Course overview

Understanding and Engaging in Disclosure: The Process and the Art

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Principal of Amori Associates, LLC 
The mandate to disclose unanticipated outcomes to patients and families has been in existence since 2001, and yet it is as difficult to actually conduct as it was then. What makes that so? Is there anything that can be done to clarify the process so that it is easier to feel better about it? In this presentation, you will learn how to strip away the parts of disclosure that are already familiar so that you can identify where additional mental and emotional preparation are required. You will identify ways to address sensitive issues, and deal with difficult emotions.....both the patient/family's and your own during the conversation. Finally, you'll learn tips for improving conversation with patients and families in all situations.
This program is presented by the Hospital Services of Louisiana, Inc (HSLI). This program has been approved for 1.0 Nursing Contact hours by HSLI for the complete attendance of the program. HSLI is approved by the Louisiana State Board of Nursing – CE Provider #60.



Describe the components of an effective disclosure conversation


Describe how to prepare for the vulnerable aspects of an effective disclosure


Discuss the difference between apology and empathy.


Identify at least 3 tips to improve all communication with patients and families.

Meet Our Speaker


Principal of Amori Associates, LLC 

Geri Amori, PhD, ARM, DFASHRM, CPHRM brings more than 30 years’ experience in healthcare Risk Management, nine years in mental health care delivery, and more than 40 years as an educator to her coaching, educational offerings, and consulting. She is the principal of Amori Associates, LLC through which she continues her work bringing understanding and application of the uniquely human psychological aspects of communication to support individuals and organizations. She served Coverys/Med-IQ for nearly 15 years first as Director of Education, then Vice President for Academic Affairs. In both roles, she led and delivered meaningful education on risk management and patient safety issues. She is best known for her work with the American Society for Healthcare Risk Management, receiving both the Distinguished Service award and the Presidential Citation for lifetime achievement, in addition to being a three-time recipient of the Journal Author Award. She holds the titles of Distinguished Fellow, Faculty Emeritus, and Past President of the Society. Geri is nationally recognized for her work in furthering knowledge and awareness of communication in healthcare, particularly in the areas of conflict resolution, breaking bad news, disclosure, and apology. She has taught these skills in 49 of the United States and believes there is much still to be done to support healthcare providers and caregivers in their work to deliver trusted healthcare. There is also much to be done to support patients in their efforts to navigate a complicated and often confusing system. Geri has a PhD in Counseling Education from the University of Florida, and a Master’s in Counseling and Human Systems from Florida State University. In addition to her work in Risk Management and Communication, she currently volunteers on the Patient and Family Advisory Council, the Patient Safety Committee, and the Clinical Pastoral Education Advisory Committee of the University of Vermont Medical Center. She also serves on the Medical School Admissions interview team for the Larner College of Medicine, University of Vermont, and is Chair of the Board of the Vermont Ethics Network.