Frequently Asked Questions: 


How do I sign up or register for the CHER Online Education Portal?

LHA Trust Funds online education content is available for members only. To join, you can either coordinate with your organization’s seat manager or you can submit a user request from the LHA Trust Funds CHER® Online Education Portal home page.

What is the difference between a course and a webinar?

Our webinars are a one-part learning activity that will allow you to earn a certificate at the completion of the event. Our courses include a series of videos with assessments at the end of each. Courses require completion of the entire series to obtain a certificate.

I completed my video content but am not able to get to my certificate. Why is this happening?

The System is set up so that 100% of the content must be viewed and all assessments completed before you can claim your certificate.
If you enter the course player, you will see small icons to the right of the course/webinar sections. If there is not a checkmark next to all the prerequisite sections, a certificate will not be awarded.  Please go back through those sections not marked as complete and progress through the content in its entirety before proceeding to the next section.  

Please note that fast-forwarding through a video will result in this section not being marked as completed.

My resources section is blank. Why aren’t there any resources available for the course I took? 

Course materials will be added on an as-needed basis. If there are no resources in the resources section, they aren’t necessary for the course.  

If you have questions about the course or would like to have access to course materials, please email Stacie Jenkins to assist you.

I am a seat manager. How do I navigate between the course pages and the seat manager dashboard?

The seat manager role will first log into the Seat Manager dashboard.

To get to the course content, click on the teal-colored LHA Trust Funds link in the upper left corner of the page. This will bring you to the CHER Online Learning Portal.

To return to the seat manager dashboard, click on the small teal circle with the pencil icon in the middle-left section of the screen. Once the popup menu appears, click on “Dashboard” to return to the seat manager dashboard section of the website.

I completed my course and received my certificate, but I accidentally deleted it. How do I get another copy?

To retrieve another copy of your certificate, return to the course and click on the certificate of completion in the list of course activities to reclaim the certificate.

If that option isn’t available, please contact your seat manager or LHA Trust Funds to request a copy of your certificate via email.

Who can I contact if I am experiencing issues with the site?

If your employer has assigned a seat manager, please contact them for assistance.

If you are unsure of who the seat manager is or a seat manager hasn’t been assigned, use the LHA Trust Funds contact link on the home page.


I entered the incorrect information for my certificate. How can I correct it?

Certificate information can be corrected by the LHA Trust Funds Administrator. Please send an email with the course name and the correct information. We can correct it and send you an updated copy. Any changes will be saved in the system so that if you need to reprint the certificate in the future, it will reflect the correct information.

Can my seat manager see my progress and assign me courses as needed? Will I be notified if they assign me a new course?

Yes, seat managers can assign new courses, monitor the progress of the students assigned to them, and see the certificates the student was awarded. Seat managers can also add and delete users under their roles. You will receive an e-mail when a new course has been added for you to complete.